Refund policy

Last Updated: July 7, 2026

At petnaryry.shop, we want every customer to have a smooth and satisfying shopping experience. If your purchase does not meet your expectations, our return and refund policy is designed to provide a simple and fair solution.

1. Return Eligibility

You may request a return within 30 days from the date you receive your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The product must include original packaging, accessories, and included materials.
  • Proof of purchase or order information is required.

Items returned without prior approval may not be accepted.

2. Return Process

To start a return, please contact our customer support team:

Email:
info@petnaryry.shop

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos or videos if the item has defects or damage

Our team will review your request and provide further return instructions.

3. Return Shipping

Customers may be responsible for return shipping costs unless:

  • The product arrived damaged.
  • The wrong item was sent.
  • The product has a confirmed quality issue.

We recommend using a trackable shipping service when returning items.

4. Refund Process

Once your returned item has been received and inspected, we will send you a confirmation email regarding your refund status.

Approved refunds will be processed to the original payment method.

Please allow your payment provider additional processing time before the refund appears in your account.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within a reasonable timeframe after delivery.

We will evaluate the issue and provide an appropriate solution, including replacement or refund where applicable.

6. Non-Returnable Items

Certain products may not qualify for return, including:

  • Items damaged due to customer misuse.
  • Products without original packaging.
  • Items returned after the 30-day return period.

7. Contact Us

If you have questions about returns or refunds, please contact:

TW365 GmbH
Email: info@petnaryry.shop